Perth College of Business & Technology

Refund Policy

Statutory and regulatory compliance

• Standards for NVR RTOs 2011 SNR22.2
• National Code 2011 Standard 3.2

This agreement and the availability of complaints and appeals processes do not remove the right of the student to take action under Australia’s consumer protection laws.

All applications for a refund of fees should be sent, in writing, to:
The RTO Manager, Perth College of Business and Technology, 110 Brown Street, East Perth 6004, Western Australia.
Unless otherwise stated, all refunds will be paid within 4 weeks from formal receipt of notification by the RTO Manager.

For Commencing and Continuing Students
Total Refund

Course fees paid in advance are refundable (including Application fee), subject to any stated conditions which follow, in the event that:

  1. the course does not start on the agreed starting day.
  2. the course ceases to be provided at any time after it starts but before it is completed; or
  3. the course is not provided in full to the student because a sanction has been imposed on the registered provider under part 6 (ESOS Act)
  4. where a Visa has been denied.
Partial Refund
  1. Provide a full refund of course money paid in advance, where enrolling students provide more than 10 weeks written notice of their intention to withdraw from th course prior to the course commencement. The refund will be less the maximum of 10% or $1000, whichever is the lesser, for administrative expenses.
  2. Provide a partial refund of course money paid in advance, where enrolling students provide more than 4 weeks and up to 10 weeks written notice of their intention to withdraw from the course prior to the course commencement. The refund will be 70% of a semester’s fees less the maximum of 10% or $1000, whichever is the lesser, for administrative expenses.
  3. Provide a partial refund of course money paid in advance, where enrolling students provide less than 4 weeks written notice of their intention to withdraw from the course prior to the course commencement. The refund will be 40% of a semester’s fees, less the maximum of 10% or $1000, whichever is the lesser, for administrative expenses.
  4. Provide a partial refund to students who withdraw after the commencement of the course up till the first 4 weeks. The refund shall be 30 % of a semester’s fees, less the maximum of 10% or $1000, whichever is the lesser, for administrative expenses.
No Refund
  1. Apply no refund where a student has withdrawn from the course after the 4th week of the course.
  2. Should PCBT Management withdraw a student from a Course because the student has seriously breached international student visa conditions or a provider’s rules, no refund of the current semester’s fees will apply.
Cancellation of Course by PCBT

should PCBT Management withdraw its offer or fails to provide the program offered or terminates its course delivery before or after semester/Education Service commences PCBT will provide a full refund of course money.

The refund will be paid to the student within two weeks of the day on which the College ceases to offer the course.

Alternatively, the student may be offered enrolment in a suitable course delivered by PCBT at no extra cost. The student will have the right to choose either a full refund of course fees, or to accept a place in another course. If placement in another course is preferred, the student will be asked to sign a document to indicate that they have accepted the placement.